Role: Salesforce Data Cloud Business Analyst
 

• 5+ years of experience working on Salesforce implementation projects with end-to-end experience with the Salesforce platform
  • With 1-2 years working on SFCC
• Strong Knowledge of Salesforce B2B or B2C Data Cloud as Business Analyst
• Strong understanding of e-commerce platforms, workflows, and best practices.
• Conduct scope gap analysis and map out the current vs To-Be processes to identify improvement opportunities.
• Proven ability to design and optimize business processes and define solutions
• Have creative problem solving and analysis skills with an ability to identify, develop and implement solutions to gaps to meet the needs of the business
• Ability to lead and/or participate in design sessions and communicate design options to clients
• Experience in Agile, Scrum, and Waterfall methods
• Strong Stakeholder management and client-facing skills
• Salesforce Certifications base line requirements
  • Sales and OR Service or Data Cloud Consultant AND Salesforce Admin
• Ability to identify risk with an analytical approach to work.
• Experience in engaging with cross-functional teams to ensure that customers and user needs are being met throughout the deliverable/scope of work.
• Ability to conduct root cause analysis and identify recommendations for improvements.
• Thorough experience in writing acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules.

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