Salesforce Automotive Cloud Training || Salesforce Automotive Cloud certification Training || Salesforce Automotive Cloud Online training || Salesforce Automotive Cloud self-paced training || Salesforce Automotive Cloud Instructor-Led training
Key Features of Training:
- 30 Hrs Instructor-led Training
- Mock Interview Session
- Project Work & Exercises
- Flexible Schedule
- 24 x 7 Lifetime Support & Access
- Certification and Job Assistance
Salesforce Automotive Cloud:
Salesforce Automotive Cloud is an industry-specific CRM platform designed for automotive manufacturers, OEMs, dealers, and mobility providers. It unifies customer, vehicle, and dealer data to deliver personalized, connected automotive experiences across the lifecycle—from prospecting and sales to ownership and service. Built on Salesforce Customer 360, it enables real-time insights, AI-driven recommendations, digital retailing, and seamless dealer collaboration. Automotive Cloud supports features like vehicle lifecycle management, connected vehicle data integration, omnichannel engagement, and partner relationship management. By breaking data silos, it helps automotive companies improve customer loyalty, optimize operations, accelerate sales, and adapt to evolving mobility and electric vehicle trends.
Prerequisites: Who can attend Salesforce Automotive Cloud Training?
- Salesforce Admins, Developers, or Consultants with basic CRM knowledge
- Automotive industry professionals (OEMs, dealers, mobility services)
- Salesforce Sales Cloud or Service Cloud users
- IT professionals interested in industry cloud solutions
- Professionals seeking Salesforce Automotive Cloud certification or roles
- Good Communication Skills
Responsibilities of Salesforce Automotive Cloud Consultant
- Analyze automotive business processes and map them to Automotive Cloud solutions
- Configure and customize Automotive Cloud, Sales Cloud, and Service Cloud features
- Implement vehicle lifecycle, customer 360, and dealer management solutions
- Integrate third-party systems like DMS, ERP, and connected vehicle platforms
- Provide user training, documentation, and post-implementation support
Course Benefits
- Job opportunities:
- Promotion opportunities (Salary Hike):
- Increased productivity:
- Improved decision-making
- Gain in-demand skills
What is future of Salesforce Automotive Cloud Consultant?
- Growing demand driven by digital retailing, EVs, and connected vehicle ecosystems
- Increased adoption of industry clouds by automotive OEMs and dealer networks
- Strong career opportunities in consulting, system integrators, and global enterprises
- Expansion into AI, data cloud, and real-time customer experience solutions
- Long-term relevance as mobility, subscription, and ownership models evolve
Salesforce Automotive Cloud Certification FAQ's:
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What is Salesforce Automotive Cloud Certification?
It validates expertise in implementing and managing Salesforce Automotive Cloud solutions. -
Who should take this certification?
Salesforce consultants, architects, admins, and automotive industry professionals. -
Are there any prerequisites?
Basic knowledge of Salesforce CRM, Sales Cloud, and Service Cloud is recommended. -
Is there an official Automotive Cloud certification available?
Automotive Cloud content is currently covered within Salesforce Industry Cloud and related certifications. -
What skills are tested in the exam?
Automotive data models, customer 360, vehicle lifecycle, integrations, and security. -
What is the exam format?
Multiple-choice and scenario-based questions. -
How long is the exam?
Typically 90–105 minutes, depending on the certification path. -
What is the passing score?
Passing scores vary by certification and are defined by Salesforce. -
How should I prepare?
Trailhead modules, hands-on projects, and real-world Automotive Cloud use cases. -
What career benefits does it offer?
Improves job prospects in automotive CRM consulting and Industry Cloud roles.
Salesforce Automotive Cloud Certification:
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Salesforce Automotive Cloud does not have a standalone official certification exam.
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Expertise is validated through Salesforce core certifications and Industry Cloud training.
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Recommended base certifications include Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant.
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Automotive Cloud knowledge is gained through Trailhead modules and hands-on project experience.
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Skills covered include automotive data models, customer 360, vehicle lifecycle, and dealer management.
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Integration knowledge with DMS, ERP, and connected vehicle systems is important.
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Industry Cloud experience strengthens certification value.
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Automotive Cloud skills are in high demand across OEMs and dealer networks.
The fee for Salesforce Automotive Cloud training can vary depending on several factors such as the location, duration of the course, training format, and level of expertise. SAP offers various training options for Salesforce Automotive Cloud, including instructor-led courses, e-learning courses, and virtual live classrooms.
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Salesforce Automotive Cloud Curriculum:
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Automotive Cloud Foundations
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Get to Know the Automotive Industry
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Connect Customer and Vehicle Data
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Drive Stakeholder Collaboration
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Scale Up and Improve Your Operations
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Stakeholder Modeling in Automotive Cloud
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Get Started with Stakeholder Management
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Meet Key Automotive Stakeholders
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Manage Households and Groups
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Collaborate with Stakeholders
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Core Object & Data Model
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Standard Automotive Cloud Objects (Account Relation, Asset, Warranty, Claim, etc.)
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Automotive Cloud Fields on Standard Salesforce Objects
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Additional Automotive‑specific Objects (Product Item, Product Attribute, Locations, etc.)
APIs & Metadata
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Automotive Cloud Business APIs (REST, Request/Response structures)
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Metadata API Types (Search Criteria Configuration, Object Sync Info, Settings)
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Tooling API Objects (Search/Result configuration)
Segmentation & Engagement
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Actionable Segmentation
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Action Launcher
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Action Plans
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Identity Verification & Engagements
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Interest Tags
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Record Alerts
Process & Automation Tools
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Service Process Studio
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Timeline (tracking customer/vehicle lifecycle events)
Note: The specific curriculum for Salesforce Automotive Cloud training may vary depending on the needs of the trainees/Corporate Client and the objectives of the training program.
Salesforce Automotive Cloud Projects:
1. Customer 360 View Implementation
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Build a unified view of customers, households, and associated vehicles
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Integrate dealership and service data into a single dashboard
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Track interactions across sales, service, and marketing
2. Dealer & Stakeholder Management System
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Model relationships between OEMs, dealerships, and individual stakeholders
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Configure Account Relation objects and Household structures
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Enable collaboration and data-sharing workflows across stakeholders
3. Vehicle Inventory & Lifecycle Tracking
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Create and manage vehicle records (new, used, leased)
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Track warranty, maintenance, and ownership lifecycle
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Configure timeline events for service reminders and recalls
4. Actionable Segmentation & Campaigns
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Segment customers based on vehicle type, service history, or engagement
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Configure Action Plans and Action Launcher for targeted campaigns
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Implement interest tags and alerts to trigger business actions
5. Service Process Automation
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Design guided service workflows using Service Process Studio
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Automate service case creation, scheduling, and follow-ups
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Integrate with dealer systems for seamless operations
6. Analytics & Reporting
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Create dashboards for vehicle sales, service, and warranty performance
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Implement KPI tracking for dealerships and OEM operations
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Use CRM Analytics to monitor customer satisfaction and engagement
7. API Integration Projects
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Integrate external telematics or ERP systems with Automotive Cloud
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Configure metadata and tooling APIs for automated updates
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Sync vehicle and customer data across multiple systems
8. Record Alert & Event Management
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Configure alerts for high-priority service or customer events
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Automate notifications for warranty expirations, recalls, and service milestones
Salesforce Automotive Cloud Interview Questions and Answers:
1. What is Salesforce Automotive Cloud?
Answer: Salesforce Automotive Cloud is an Industry Cloud solution tailored for automotive companies. It helps OEMs, dealers, and service providers manage customer data, vehicle records, service processes, and stakeholder relationships efficiently.
2. What are the key features of Automotive Cloud?
Answer: Key features include:
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Customer 360 view
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Stakeholder modeling (households, accounts, groups)
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Vehicle and asset tracking
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Actionable segmentation
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Service process automation
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CRM Analytics dashboards
3. What is Stakeholder Modeling in Automotive Cloud?
Answer: Stakeholder Modeling defines relationships between customers, households, dealerships, and OEMs to enable better engagement and collaboration.
4. What are Automotive Cloud standard objects?
Answer: Examples include:
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Account Relation
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Asset
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Warranty
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Claim
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Product Item
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Vehicle/Equipment
5. What is Actionable Segmentation?
Answer: It allows creating segments of customers or vehicles based on defined criteria and triggers targeted actions or campaigns.
6. What is Action Launcher?
Answer: Action Launcher automates business processes by launching predefined actions or workflows for stakeholders or vehicles.
7. What is Service Process Studio?
Answer: Service Process Studio is a visual tool to design, automate, and manage service workflows for vehicles, claims, and customer requests.
8. What is Timeline in Automotive Cloud?
Answer: Timeline tracks events related to customers, vehicles, and assets, like service history, warranties, and engagement actions.
9. Explain Interest Tags in Automotive Cloud.
Answer: Interest Tags capture customer preferences or interests to enable targeted communication, campaigns, and segmentation.
10. What is the difference between Account and Account Relation in Automotive Cloud?
Answer:
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Account: Standard Salesforce object for companies or organizations
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Account Relation: Custom object to define relationships between accounts (e.g., OEM to dealer, household to individual)
11. How are Households managed in Automotive Cloud?
Answer: Households group related contacts to represent family members or stakeholders, enabling aggregated views of customer relationships and vehicle ownership.
12. What are Vehicle/Asset objects?
Answer: These objects store information about vehicles or other assets including VIN, type, ownership, warranty, and service history.
13. What is Action Plan?
Answer: Action Plan is a set of predefined steps or tasks triggered for stakeholders or vehicles to automate follow-ups, service, or marketing actions.
14. What APIs are used in Automotive Cloud?
Answer:
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REST APIs for data integration
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Metadata API for object configuration
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Tooling API for advanced search and automation
15. What is the role of CRM Analytics in Automotive Cloud?
Answer: CRM Analytics provides dashboards and reports for vehicle sales, service performance, stakeholder engagement, and customer insights.
16. What is Record Alert?
Answer: Record Alert notifies users about important events like warranty expiry, recall notifications, or service milestones.
17. What is the difference between Standard and Custom Objects in Automotive Cloud?
Answer: Standard objects are provided by Salesforce (e.g., Account, Contact), while custom objects (e.g., Vehicle, Claim) are designed for automotive-specific requirements.
18. How do you integrate dealer systems with Automotive Cloud?
Answer: Using APIs (REST, Metadata, Tooling) or middleware platforms like Mulesoft to synchronize customer, vehicle, and service data.
19. What is the use of Actionable Segmentation vs Reports?
Answer:
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Actionable Segmentation: Creates dynamic segments for immediate automated actions.
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Reports: Static data views for analysis and decision-making.
20. What are common use cases for Automotive Cloud?
Answer:
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Customer 360 management
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Vehicle lifecycle tracking
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Service and warranty automation
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Dealer collaboration
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Targeted marketing campaigns
21. Explain the role of Identity Verification in Automotive Cloud.
Answer: Identity Verification ensures customer and stakeholder data is accurate and authenticated for personalized engagement.
22. What are the different relationships in Stakeholder Modeling?
Answer:
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Household relationships
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Account-to-Account relationships (OEM to Dealer)
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Contact-to-Account relationships
23. How do you track vehicle service history in Automotive Cloud?
Answer: Using Asset/Vehicle objects and Timeline events to record services, repairs, recalls, and maintenance.
24. What is the difference between Timeline and Record Alerts?
Answer:
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Timeline: Tracks all events related to vehicles/customers
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Record Alerts: Notifies users about critical or high-priority events
25. How is data privacy handled in Automotive Cloud?
Answer: Salesforce provides role-based access, field-level security, sharing rules, and compliance with GDPR/CCPA.
26. Explain Action Plan Templates.
Answer: Predefined sets of actions/tasks that can be triggered for multiple stakeholders or vehicles to ensure consistent processes.
27. How can Automotive Cloud improve dealership efficiency?
Answer: By providing a unified view of customers and vehicles, automating workflows, enabling collaboration, and actionable insights through dashboards.
28. What are common reports in Automotive Cloud?
Answer:
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Vehicle sales and inventory reports
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Service and warranty reports
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Customer engagement dashboards
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Stakeholder relationship insights
29. How do you handle recalls in Automotive Cloud?
Answer: Configure Record Alerts and Action Plans to notify owners, schedule service, and track completion of recalls.
30. What are the prerequisites to learn Salesforce Automotive Cloud?
Answer:
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Basic Salesforce CRM knowledge (Admin or Developer level)
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Understanding of standard Salesforce objects (Account, Contact, Asset)
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Familiarity with workflows, automation, and reporting
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Knowledge of automotive business processes is a plus