Salesforce Automotive Cloud

Salesforce Automotive Cloud Training || Salesforce Automotive Cloud certification Training || Salesforce Automotive Cloud Online training || Salesforce Automotive Cloud self-paced training || Salesforce Automotive Cloud Instructor-Led training

Key Features of Training:

30 Hrs Instructor-led Training
Mock Interview Session
Project Work & Exercises
Flexible Schedule
24 x 7 Lifetime Support & Access
Certification and Job Assistance

Salesforce Automotive Cloud:

Salesforce Automotive Cloud is an industry-specific CRM platform designed for automotive manufacturers, OEMs, dealers, and mobility providers. It unifies customer, vehicle, and dealer data to deliver personalized, connected automotive experiences across the lifecycle—from prospecting and sales to ownership and service. Built on Salesforce Customer 360, it enables real-time insights, AI-driven recommendations, digital retailing, and seamless dealer collaboration. Automotive Cloud supports features like vehicle lifecycle management, connected vehicle data integration, omnichannel engagement, and partner relationship management. By breaking data silos, it helps automotive companies improve customer loyalty, optimize operations, accelerate sales, and adapt to evolving mobility and electric vehicle trends.

Prerequisites: Who can attend Salesforce Automotive Cloud Training?

Salesforce Admins, Developers, or Consultants with basic CRM knowledge
Automotive industry professionals (OEMs, dealers, mobility services)
Salesforce Sales Cloud or Service Cloud users
IT professionals interested in industry cloud solutions
Professionals seeking Salesforce Automotive Cloud certification or roles
Good Communication Skills

Responsibilities of Salesforce Automotive Cloud Consultant

Analyze automotive business processes and map them to Automotive Cloud solutions
Configure and customize Automotive Cloud, Sales Cloud, and Service Cloud features
Implement vehicle lifecycle, customer 360, and dealer management solutions
Integrate third-party systems like DMS, ERP, and connected vehicle platforms
Provide user training, documentation, and post-implementation support

Course Benefits

Job opportunities:
Promotion opportunities (Salary Hike):
Increased productivity:
Improved decision-making
Gain in-demand skills

What is future of Salesforce Automotive Cloud Consultant?

Growing demand driven by digital retailing, EVs, and connected vehicle ecosystems
Increased adoption of industry clouds by automotive OEMs and dealer networks
Strong career opportunities in consulting, system integrators, and global enterprises
Expansion into AI, data cloud, and real-time customer experience solutions
Long-term relevance as mobility, subscription, and ownership models evolve

Salesforce Automotive Cloud Certification FAQ's:

What is Salesforce Automotive Cloud Certification?
It validates expertise in implementing and managing Salesforce Automotive Cloud solutions.
Who should take this certification?
Salesforce consultants, architects, admins, and automotive industry professionals.
Are there any prerequisites?
Basic knowledge of Salesforce CRM, Sales Cloud, and Service Cloud is recommended.
Is there an official Automotive Cloud certification available?
Automotive Cloud content is currently covered within Salesforce Industry Cloud and related certifications.
What skills are tested in the exam?
Automotive data models, customer 360, vehicle lifecycle, integrations, and security.
What is the exam format?
Multiple-choice and scenario-based questions.
How long is the exam?
Typically 90–105 minutes, depending on the certification path.
What is the passing score?
Passing scores vary by certification and are defined by Salesforce.
How should I prepare?
Trailhead modules, hands-on projects, and real-world Automotive Cloud use cases.
What career benefits does it offer?
Improves job prospects in automotive CRM consulting and Industry Cloud roles.

Salesforce Automotive Cloud Certification:

Salesforce Automotive Cloud does not have a standalone official certification exam.
Expertise is validated through Salesforce core certifications and Industry Cloud training.
Recommended base certifications include Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant.
Automotive Cloud knowledge is gained through Trailhead modules and hands-on project experience.
Skills covered include automotive data models, customer 360, vehicle lifecycle, and dealer management.
Integration knowledge with DMS, ERP, and connected vehicle systems is important.
Industry Cloud experience strengthens certification value.
Automotive Cloud skills are in high demand across OEMs and dealer networks.

The fee for Salesforce Automotive Cloud training can vary depending on several factors such as the location, duration of the course, training format, and level of expertise. SAP offers various training options for Salesforce Automotive Cloud, including instructor-led courses, e-learning courses, and virtual live classrooms.

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Salesforce Automotive Cloud Curriculum:

Automotive Cloud Foundations
- Get to Know the Automotive Industry
- Connect Customer and Vehicle Data
- Drive Stakeholder Collaboration
- Scale Up and Improve Your Operations
Stakeholder Modeling in Automotive Cloud
- Get Started with Stakeholder Management
- Meet Key Automotive Stakeholders
- Manage Households and Groups
- Collaborate with Stakeholders

Core Object & Data Model

Standard Automotive Cloud Objects (Account Relation, Asset, Warranty, Claim, etc.)
Automotive Cloud Fields on Standard Salesforce Objects
Additional Automotive‑specific Objects (Product Item, Product Attribute, Locations, etc.)

APIs & Metadata

Automotive Cloud Business APIs (REST, Request/Response structures)
Metadata API Types (Search Criteria Configuration, Object Sync Info, Settings)
Tooling API Objects (Search/Result configuration)

Segmentation & Engagement

Actionable Segmentation
Action Launcher
Action Plans
Identity Verification & Engagements
Interest Tags
Record Alerts

Process & Automation Tools

Service Process Studio
Timeline (tracking customer/vehicle lifecycle events)

Note: The specific curriculum for Salesforce Automotive Cloud training may vary depending on the needs of the trainees/Corporate Client and the objectives of the training program.

Salesforce Automotive Cloud Projects:

1. Customer 360 View Implementation

Build a unified view of customers, households, and associated vehicles
Integrate dealership and service data into a single dashboard
Track interactions across sales, service, and marketing

2. Dealer & Stakeholder Management System

Model relationships between OEMs, dealerships, and individual stakeholders
Configure Account Relation objects and Household structures
Enable collaboration and data-sharing workflows across stakeholders

3. Vehicle Inventory & Lifecycle Tracking

Create and manage vehicle records (new, used, leased)
Track warranty, maintenance, and ownership lifecycle
Configure timeline events for service reminders and recalls

4. Actionable Segmentation & Campaigns

Segment customers based on vehicle type, service history, or engagement
Configure Action Plans and Action Launcher for targeted campaigns
Implement interest tags and alerts to trigger business actions

5. Service Process Automation

Design guided service workflows using Service Process Studio
Automate service case creation, scheduling, and follow-ups
Integrate with dealer systems for seamless operations

6. Analytics & Reporting

Create dashboards for vehicle sales, service, and warranty performance
Implement KPI tracking for dealerships and OEM operations
Use CRM Analytics to monitor customer satisfaction and engagement

7. API Integration Projects

Integrate external telematics or ERP systems with Automotive Cloud
Configure metadata and tooling APIs for automated updates
Sync vehicle and customer data across multiple systems

8. Record Alert & Event Management

Configure alerts for high-priority service or customer events
Automate notifications for warranty expirations, recalls, and service milestones

Salesforce Automotive Cloud Interview Questions and Answers:

1. What is Salesforce Automotive Cloud?

Answer: Salesforce Automotive Cloud is an Industry Cloud solution tailored for automotive companies. It helps OEMs, dealers, and service providers manage customer data, vehicle records, service processes, and stakeholder relationships efficiently.

2. What are the key features of Automotive Cloud?

Answer: Key features include:

Customer 360 view
Stakeholder modeling (households, accounts, groups)
Vehicle and asset tracking
Actionable segmentation
Service process automation
CRM Analytics dashboards

3. What is Stakeholder Modeling in Automotive Cloud?

Answer: Stakeholder Modeling defines relationships between customers, households, dealerships, and OEMs to enable better engagement and collaboration.

4. What are Automotive Cloud standard objects?

Answer: Examples include:

Account Relation
Asset
Warranty
Claim
Product Item
Vehicle/Equipment

5. What is Actionable Segmentation?

Answer: It allows creating segments of customers or vehicles based on defined criteria and triggers targeted actions or campaigns.

6. What is Action Launcher?

Answer: Action Launcher automates business processes by launching predefined actions or workflows for stakeholders or vehicles.

7. What is Service Process Studio?

Answer: Service Process Studio is a visual tool to design, automate, and manage service workflows for vehicles, claims, and customer requests.

8. What is Timeline in Automotive Cloud?

Answer: Timeline tracks events related to customers, vehicles, and assets, like service history, warranties, and engagement actions.

9. Explain Interest Tags in Automotive Cloud.

Answer: Interest Tags capture customer preferences or interests to enable targeted communication, campaigns, and segmentation.

10. What is the difference between Account and Account Relation in Automotive Cloud?

Answer:

Account: Standard Salesforce object for companies or organizations
Account Relation: Custom object to define relationships between accounts (e.g., OEM to dealer, household to individual)

11. How are Households managed in Automotive Cloud?

Answer: Households group related contacts to represent family members or stakeholders, enabling aggregated views of customer relationships and vehicle ownership.

12. What are Vehicle/Asset objects?

Answer: These objects store information about vehicles or other assets including VIN, type, ownership, warranty, and service history.

13. What is Action Plan?

Answer: Action Plan is a set of predefined steps or tasks triggered for stakeholders or vehicles to automate follow-ups, service, or marketing actions.

14. What APIs are used in Automotive Cloud?

Answer:

REST APIs for data integration
Metadata API for object configuration
Tooling API for advanced search and automation

15. What is the role of CRM Analytics in Automotive Cloud?

Answer: CRM Analytics provides dashboards and reports for vehicle sales, service performance, stakeholder engagement, and customer insights.

16. What is Record Alert?

Answer: Record Alert notifies users about important events like warranty expiry, recall notifications, or service milestones.

17. What is the difference between Standard and Custom Objects in Automotive Cloud?

Answer: Standard objects are provided by Salesforce (e.g., Account, Contact), while custom objects (e.g., Vehicle, Claim) are designed for automotive-specific requirements.

18. How do you integrate dealer systems with Automotive Cloud?

Answer: Using APIs (REST, Metadata, Tooling) or middleware platforms like Mulesoft to synchronize customer, vehicle, and service data.

19. What is the use of Actionable Segmentation vs Reports?

Answer:

Actionable Segmentation: Creates dynamic segments for immediate automated actions.
Reports: Static data views for analysis and decision-making.

20. What are common use cases for Automotive Cloud?

Answer:

Customer 360 management
Vehicle lifecycle tracking
Service and warranty automation
Dealer collaboration
Targeted marketing campaigns

21. Explain the role of Identity Verification in Automotive Cloud.

Answer: Identity Verification ensures customer and stakeholder data is accurate and authenticated for personalized engagement.

22. What are the different relationships in Stakeholder Modeling?

Answer:

Household relationships
Account-to-Account relationships (OEM to Dealer)
Contact-to-Account relationships

23. How do you track vehicle service history in Automotive Cloud?

Answer: Using Asset/Vehicle objects and Timeline events to record services, repairs, recalls, and maintenance.

24. What is the difference between Timeline and Record Alerts?

Answer:

Timeline: Tracks all events related to vehicles/customers
Record Alerts: Notifies users about critical or high-priority events

25. How is data privacy handled in Automotive Cloud?

Answer: Salesforce provides role-based access, field-level security, sharing rules, and compliance with GDPR/CCPA.

26. Explain Action Plan Templates.

Answer: Predefined sets of actions/tasks that can be triggered for multiple stakeholders or vehicles to ensure consistent processes.

27. How can Automotive Cloud improve dealership efficiency?

Answer: By providing a unified view of customers and vehicles, automating workflows, enabling collaboration, and actionable insights through dashboards.

28. What are common reports in Automotive Cloud?

Answer:

Vehicle sales and inventory reports
Service and warranty reports
Customer engagement dashboards
Stakeholder relationship insights

29. How do you handle recalls in Automotive Cloud?

Answer: Configure Record Alerts and Action Plans to notify owners, schedule service, and track completion of recalls.

30. What are the prerequisites to learn Salesforce Automotive Cloud?

Answer:

Basic Salesforce CRM knowledge (Admin or Developer level)
Understanding of standard Salesforce objects (Account, Contact, Asset)
Familiarity with workflows, automation, and reporting
Knowledge of automotive business processes is a plus