Job Opening / NatWest Group Job | Work From Office | Customer Service & Operations Analyst | Urgent Hiring

Job Description

• Job Type: Full Time
• Job Role: Customer Service & Operations Analyst
• Qualification: Bachelor’s Degree
• Experience: 0-1 Year
• Salary: Rs.33000 Per Month
• Location: Gurugram, India

Roles And Responsibilities

• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Reviewing manual or ineffective processes which could be automated or enhanced
• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Maintaining a focus on improving our customer service and experiences
• Keeping accurate records of day to day operations, logging incidents and identifying trends

Requirements

• The ability to convey information in a simple and understandable way
• You’ll need to have excellent planning and organisational skills, along with good attention to detail
• Microsoft Office skills, including PowerPoint, Excel and Word
• Experience of analysing and using performance data
• You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout
• An understanding of contact centre operations and performance metrics

Apply Here