Job Opening / RTX Is Hiring for Workday Learning Administrator

Responsibilities

• Manage all administrative and technical aspects of the Workday LMS system, including uploading content, creating courses & curricula on the LMS, testing, assigning, maintaining, and reporting on learning content
• Maintains data integrity for the LMS, such as course descriptions, course or class changes, training content, materials, user groups, etc.
• Serve as Tier 2 end-user support (application support, e-learning, training support requests, and other areas as requested)
• Serve as LMS subject matter expert and liaison with Global Learning COE.
• Document of customer interactions in a ServiceNow case management system by creating, tracking, and resolving cases as well as time involved.
• Run and manage regular reporting dashboards and ad-hoc reporting requests
• Create and run regular reports for certifications, and other enablement efforts.
• Make recommendations for future improvements to content management, workflow processes, and user experience
• Manage Knowledge Articles and Standard job aids.
• Collaborates in current and future system enhancements, configuration changes in alignment with changing business needs

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