Responsibilities:

• Member of application support team responsible for maintenance of anonymized nonproduction tenants
• Implement configuration changes relating to Workday functional modules: Absence, Benefits, Compensation, HCM, Payroll, Reports, Security modules as well as Workday integrations
• Resolve complex issues and requests, perform impact analysis, recommend solutions or workarounds,
• Carry out tenant maintenance activities including regular configuration reconciliation process
• Participate in internal projects and initiatives, from requirements analysis through to implementation
• Follow established support protocols, governance, guiding principles, escalation and change management processes
• Collaborate closely and effectively with other members of the team, reinforce upskilling and knowledge sharing within the team
• Create and keep up to date knowledge base materials to deliver consistent recommendations and solutions
• Reinforce continuous service improvements for the customer and end user experiences

Mandatory Skill Sets:

• In depth understanding of at least 3 Workday modules out of Absence, Benefits, Compensation, HCM, Payroll, Reports, Security and Integrations
• Experience with administering Workday, managing configuration, tenant setup and business processes definitions
• Ability to solve complex issues, assess dependencies and impacts of configuration changes across Workday functionalities and interfaces
• Experience with using mass uploads EIBs) and configuration migration (OX) tools
• Knowledge of Workday reporting framework including calculated fields, experience with building complex Workday reports
• Having an understanding of end to end HR processes, technical security operations and information security standards

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