Role & responsibilities

• Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc.  
• Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure.
• Understanding of Technical architecture, operating systems and network.
• Strong understanding of Incident Management process in a production IT Environment and IT Operations.
• Good understanding of Problem Management, Change Management and Event Management processes.
• Demonstrated knowledge of incident management practices, activities, techniques, and tools within a large, complex organization preferably in Infrastructure areas.
• Demonstrated ability to effectively coordinate resolution efforts for escalated issues.
• Good understanding of the business impacts of critical situations.
• Demonstrated ability to effectively communicate at the technical and business management level.
• Should have a strong customer facing skills.
• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts.
• Excellent team player, willing to learn new technologies & problem-solving skills.
• Strong organization skills, detail oriented & communication skills. .
• University degree, with post graduate technical or management qualifications or other relevant experience.

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