Job Responsibilities:

The primary role of a Support Engineer is to troubleshoot and resolve complex techno-functional issues. The essential skills for this role include a high level of techno-functional expertise, in-depth knowledge of Oracle products, problem-solving abilities, and strong customer interaction/service skills.

Education & Experience:

• Preferred qualifications: BE, BTech, MCA, CA, or equivalent. Other qualifications with substantial experience may be considered.
• Minimum 5 years of relevant experience.

Functional/Technical Knowledge & Skills:

A solid understanding of Oracle Cloud Financials (version 12+) capabilities is required.

We seek a techno-functional professional with real-time, hands-on functional/product experience or technical expertise. Experience in Level 2 or Level 3 support, or equivalent knowledge, is highly desirable.

The ideal candidate will have:

1. Strong knowledge of business processes and concepts.

2. Implementation or support experience in one or more of the following areas:

   • ERP: Cloud Financial modules such as GL, AP, AR, FA, IBY, PA, CST, ZX, and PSA
   • HCM: Core HR, Benefits, Absence, T&L, Payroll, Compensation, Talent Management
   • SCM: Inventory, Order Management (OM), Procurement

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