Job Opening / Novartis Is Hiring for H2R Services Expert

Location: Hyderabad #LI Hybrid

Your responsibilities include, but not limited to:

• Provide rapid, high quality and validated response/support to all HR related queries and requests. Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
• Perform single and Mass changes in PA HR system with predefined template. Full scope of OM activities (ORG unit changes, reorganizations), collaboration with HR IT in case of need for the services from them.
• Mass entry of PY data. Mass Unlock and Quality check of payroll data. Lock/Unlock of the system if applicable.
• Final approval of new and revised work instructions.
• Support design of training for new hires and deliver training on complex tasks to support career development of Experts.
• Ownership of initiatives and pro-active information sharing with colleagues and leadership
• Participate in Global SME Network as an SME w.r.t to Tools and Process Design
• Maintain compliance in line with Data Privacy and Protection guidelines and other relevant legislation
• Perform other tasks as designated by Line Manager
 

Role Requirements

What you’ll bring to the role:

•Minimum Bachelor’s degree required or equivalent with 7+ years’ experience in P&O Services (or similar service providing organizations)
•4+ years’ years’ experience with any of the HCM Systems like SAP, WorkDay or Success Factors as a master data administration resource
•Excelling communication skills and Excel proficiency
•Strong client interacting exposure and problem solving skills
•Working exposure to a CRM tool Exposure to Operations Review using dashboard and reporting using CRM Tool

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