Job Description

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and improved Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Understand all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly qualified in multiple platforms and be able to complete assigned duties with minimal handholding from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job description displayed in the job posting

Looking for Consultant/Support Engineer/Application analyst with background in Financials and SQL. Skills nice to have: Unix, PL/SQL/Java/XML. The role is 60% in delivering technical and functional support to global enterprise customers where the difference is for projects work in creating automation, creating fix content, testing new releases, delivering trainings, and creating special internal tools. Team spirit is highly required, and we are doing periodic team events.

Responsibilities displayed in the job posting

EBS Financials Technical Support Engineer is having the following responsibilities: 

• Deliver customer service within service-level agreement for both quality and time

• Create valuable and reusable fix content

• Participate in Automation solve activities by providing feedback, submitting ideas, and creating scripts to depict and resolve software and data issues

• Engage in global or regional project activities for improving customer service and solve methodologies and tools

• Be part in testing cycles when preparing to release a new software version

• Occasionally deliver internal and external training sessions for financial software features and solve methods

• Be part of rotational support coverage for our customers on public holidays & weekends as per business needs.

• Ability to work an adjusted workweek to ensure we have coverage for our customers on weekends as per business needs. Example workweek could include potentially working from Tuesday through Sat or Wednesday through Sunday.

• Ability to participate in rotational support coverage for our customers on public holidays & weekends as per business needs.

• Ability to work shifts outside of standard business hours

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