Job Description

Department Description:

The Fusion SCM Cloud Support Team is expanding to accommodate our rapidly growing customer base. This team collaborates closely with development to support both new and existing customers, offering a unique opportunity to shape the future of Oracle Support. If you’re excited about the chance to define a group in its early stages and contribute to our collective success, this is the place for you.

Position Overview:

We are looking for a motivated individual to support Fusion Applications, specifically within the Supply Chain Management (SCM) and Procurement pillars. This role covers the following areas:

• Supply Chain Management: Product Information Management, Distributed Order Orchestration, Logistics, and Cost Management
• Procurement: Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal

Key Responsibilities:

• Proactively engage with multiple accounts, working alongside customers and their implementation partners to provide guidance and support throughout the project lifecycle—from implementation to post-go-live.
• Independently deliver quality work to ensure successful project outcomes and high customer satisfaction.

Required Skills and Qualifications:

• Diagnostic and Troubleshooting Expertise: Exceptional diagnostic skills and proficiency in using industry-standard tools and techniques.
• Application Optimization: Extensive experience in monitoring, tuning, and modifying complex applications to meet customer performance expectations.
• Enterprise Business Application Knowledge: Strong experience in various aspects of Enterprise Business Applications, including product knowledge, log analysis, and troubleshooting techniques.
• Technical Knowledge: Familiarity with networks, database and server configurations, web server optimization, load balancing, hardware, and SQL tuning.
• Mentorship and Training: Ability and willingness to assist junior team members in training on new products and technologies.

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