Keyskills : Senior Sap Customer Relationship Management Consultant
Responsibilities
- Mandate 4+ years experience in SAP C4C
• Good Knowledge of Sales and Marketing Business Processes, E-Commerce Business Processes, Service Business Processes and Integration Knowledge of Supply Chain and Logistics.
• Analyze and refine requirements for delivering the necessary features and functionalities in SAP C4HANA
• Develop user stories including appropriate acceptance criteria and testing requirements Conduct Sprint Demos with business stakeholders to ensure developed solutions satisfy the business requirements.
• Management of the design and requirement gathering workshops with the customer.
• Build and extend SAP CX as a platform to meet customer’s requirement
• Refining customer requirements in terms of features, user stories, and acceptance criteria to prepare for future sprints.
• Demonstrating the sprint releases to the customer.
• Experience in working with Atlassian toolsets (JIRA, Confluence) used for Agile Project management
• Run the workshops and training sessions
• Experience in Agile/Scrum Methodology and Working, Sprint Planning, Burn-down chart and other aspects
• Ensuring excellent communication and collaboration between all internal and external teams
· In depth knowledge of CRM business processes in Sales service and
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