Role and Responsibility:

Exhibit Konecranes Core values and code of conduct into each action.
Understand and handle incident management process in a support environment for large number of users.
Working with SAP System, user maintenance and authorization concepts.
Ability to troubleshoot end user's authorization issue and resolving as per expectation and if needed take help from peers.
Ensure ability to work for SLA based service delivery.
Monitoring the SAP Systems daily and IDOC of various interfaces.
Develop healthy professional customer relationship.
Ensure the KPIs like SLA, TAT, Ageing, Quality Audits etc. are achieved based on management’s expectations and guidance.
Align and realign actions based on customers’ feedback, inputs from management.
Prepare reports based on supervisor’s expectations.
Deliver any other tasks as per supervisor’s instructions and guidance.
Be flexible for shifts / on call support based on business needs and be customer eccentric.
Possibility of being absorbed as regular employee depending on individual performance during.
Awareness of ISO 14001 & 45001 Standards

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Job Opening / Trainee - SAP Security Admin and Monitoring