Job Opening / S&P Global Is Hiring for Business Analyst I, Order to Cash Salesforce Support

Responsibilities And Impact

• Oversee and manage incoming support ticket requests from internal users, ensuring timely and effective resolutions.
• Provide assistance for Order to Cash related issues in Salesforce and other integrated systems.
• Coordinate with product owners on high-priority incidents and bugs.
• Support ad hoc report and dashboard requests, contributing to system adoption and improved user experiences through standardization, documentation, training, and usability enhancements.
• Utilize tools like Fusekit and Excel for data management tasks including querying, scrubbing, manipulation, and record insertion.

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