Job Opening / softwareone Is Hiring for SAP Services

Job Specific:

• Act as liaison officer on all related customer concern within SAP domain.
• Coordinate with the IT counterparts (both as customer and internal team) for all requests and incident related concerns
• Keep track of SLA and ensure on time delivery, backlogs and ticket status and communicate to teams involved on the resolution
• Perform system monitoring and address alerts notifications
• Catch priority tickets with urgency and ensure escalation path is being followed
• Contribute to Design Deliverables to ensure solution implemented is aligned to required project or support outcomes.
• Able to learn quickly, and keep pace with rapid changes in the cloud space, including the introduction and deployment of new cloud platforms and tools.
• Contribute on building documentations and best practices on SAP.
• Obtain and maintain platform and SAP vendor certifications.
• Desire to work in a technology consulting environment.
• Assist team members in the implementation of technical solutions (Implementations, Upgrades and Migrations) and support with ongoing projects.
• Providing BASIS support for projects involving HANA and S/4HANA, SAP on Rise etc.

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