Job Opening / Smith is Hiring for SAP Functional Analyst

Responsibilities

• Lead complex, cross-business unit, cross-platform programs and projects critical to business success from start to finish including scoping, solutioning, deployment, testing, training, change management, communication, and measuring business value
• Become a functional expert on A. O. Smith business processes and drive solutions to business problems through collaboration with analysts, architects, developers, and process experts from other process areas; bridge the gap between people, processes, and technology
• Participate in the full systems development lifecycle from requirements gathering through configuration with an architect, interaction with the development team, testing, training, deployment, and post launch support
• Gather and document systems and process requirements through meetings, workshops, site visits, and job shadowing; create and maintain documentation and process maps on customer engagement business processes and projects
• Develop a deep understanding of and help to shape A. O. Smith’s customer engagement vision and strategy through collaboration and regular engagement with key stakeholders and process owners; translate that vision into actionable technical requirements; and execute on those requirements  to meet the goals of the business
• Use continuous improvement skills such as process mapping, A3 development, and value stream mapping to drive for incremental improvements in all processes
• Critically evaluate information gathered from multiple sources, break high-level requirements into details, and distinguish user requests from underlying needs
• Advises on business requirements and solution options, bridging the gap between people, process, and technology
• Serve as the liaison between the internal and external customers and the technical teams
• Build strong relationships with business users and managers throughout the customer engagement organization – sales, order entry, warranty, marketing, trade compliance, after-sales support, and other groups as necessary
• Learn non-SAP business systems such as Salesforce and internal portals and their interaction with SAP; assist in the support and management of those systems as part of our overall solutions portfolio
• Collaborate with other functional architects and business analysts to ensure end-to-end process integration and consistency
• Manage incidents and enhancement requests and keep users up to date on status

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