Qad Is Hiring | Work From Home Job | Associate Support Analyst

QAD Launches New Brand to Embody its Adaptive Enterprise Vision and Growth Journey | Business Wire

Job Description

Roles And Responsibilities

Investigate and resolve technical problems by utilizing SQL queries, analyzing XML data, understanding IIS configurations, PowerShell Scripting and utilizing Excel for data analysis
Collaborate with cross-functional teams, including developers and product managers, to convey customer issues, propose solutions, and contribute to product improvements
Provide technical support to customers by diagnosing and resolving issues related to our supply chain solutions, ensuring customer satisfaction and minimal downtime
Identify opportunities to enhance our technical support processes, tools, and customer experience
Maintain detailed records of support requests, resolutions, and customer interactions. Create and update technical documentation to assist customers and team members

Job Opening / Qad Is Hiring | Work From Home Job | Associate Support Analyst | Urgent Hiring