Job Opening / PhonePe Job | Advisor Job | Work From Office | Apply Now

Job Description

• Job Type: Full Time
• Job Role: Advisor
• Qualification: Any Graduate
• Experience: 1-3 Years
• Salary: Rs.41000 Per Month
• Location: Bengaluru

Roles And Responsibilities

• Need to be attentive to customer needs and Suggest suitable products as per customer needs keeping customer experience in mind
• Follow specified process guidelines to bring about resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest
• Handle basic PhonePe’s insurance and transaction related queries and convert queries into business.
• Build customer trust through their interaction
• Leverage internal processes and resources to drive resolution

Requirements

• Be an active listener and deal well with objection
• Ability to multitask, prioritize, and manage time effectively
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Multilingual skills (spoken + written) in South Indian languages are preferred
• Have excellent written and verbal communications in English & Hindi
• Be a team player, flexible and open to feedback

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