Job Opening / Norsk Hydro Is Hiring for Consultant, SAP Sales and Logistics

Responsibilities

Assist in monitoring the incoming tickets (Incidents, Service requests and Improvements)

Perform daily tasks in the global Service Now ticketing system withing the sales and logistics area

Participation in project work by providing functional support throughout the whole project lifecycle. From solution design, discussions with the business, development/customizing, test scenario definition, test support, production setting preparations, documentation, go-live support and post go-live support, according to the project plan

Actively engage in continuous improvement efforts

Proactively pursue operations support process improvements and initiatives

Take ownership of all tickets assigned to you by

• Ensure progress on tickets
• Facilitate discussion with involved parties like business, solution architect, developer and eventually basis/ technical resources
• Problem analysis
• Solution design
• Implement solution
• Perform needed customizing
• Development, align and coordinate with developer
• Functional test
• Functional documentation
• Facilitate and help business in user acceptance test
• End user training and training materiel
• User documentation
• Production setting
• Production support

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