Job Opening / Newfold Digital is Hiring Web Solutions Specialist

What you’ll do & how you’ll make your mark.

• Troubleshooting technical issues associated with the use of products and services offered to our customers  

• Following up with clients to ensure the problem is resolved.  

• Handle internal and external escalations via emails/calls

• Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.  

• Testing & analysis of all our active and upcoming products and services  

• Reporting bugs/issues with the products and services and lend a helping hand in the solution  

• Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability  

• The business model has a need for you to work in a 24*7 setup in rotational shifts.  

              Apply Here

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