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Responsibilities

• Provide technical recommendations, direction and guidance on HP value products, solutions and services. This includes HP Workstations, Mobile Workstations, Thin Clients, Retail Point of Sales, Digital Signage, Accessories, relevant software and solutions.
• Answering and tracking technical questions from partners
• Present the advantages of HP’s PPS products and solutions.
• Helping sales representatives to respond to customers’ requests for information, proposal and Quote.
• Support sales opportunities with HP Channel Partners requiring an in-depth or technical understanding of HP’s offering.
• Propose and help our partners build the most competitive configurations and solutions for our customers
• Support partners on the status of technical and environmental regulations
• Deliver trainings to other departments about PPS value products and solutions.
• Raise and manage technical escalations on questions and technical issues which cannot be solved within the Value Channel Inside Technical Consultants team.
• Provide proactive technical updates to the sales community supported.
• Maintain the quality of the service and the total customer experience (TCE).
• Maintain and manage a competitive and appropriate level of technical and professional competence.

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