Job Opening / Hiring for Salesforce Service Cloud Developer

Role: Salesforce Service Cloud Developer

As a Salesforce Service Cloud Developer at Henkel, you will collaborate with internal teams, business stakeholders, and external consultants to manage, maintain, and enhance the global Salesforce Service Cloud instance post-implementation. Your responsibilities will include:

• Analyzing business requirements and developing designs for the Service Cloud.
• Configuring and maintaining the platform, including custom objects, fields, flows, and automation.
• Testing and deploying changes using Azure DevOps, ensuring a secure pipeline and version control.
• Providing user support for IT operations, troubleshooting issues, and resolving tickets.
• Driving continuous improvements and optimizing processes to increase efficiency and user adoption.
• Writing technical specifications and user stories to support the full BizDevOps lifecycle.
• Ensuring code stability, reliability, confidentiality, and integrity in accordance with client policies.
• Writing and maintaining unit tests, as well as assisting with automated testing.
• Staying updated with Salesforce releases and implementing new features or enhancements.
• Integrating Salesforce with other IT systems, ensuring data quality and consistency.

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