Job Role/ Your future duties and responsibilities
 

• As we are working with a customer from Pharma Industry, member must understand at least basics of the Regulatory framework for pharmaceutical industry (FDA, GxP, SOX, GDPR)
• Member should have good knowledge on Change Management/Incident Management and should have at least 1 full cycle implementations with good experience.
• Handling tickets and application support to the end users by diagnosing, analyzing and solving the issue reported.
• To be alert and honor SLAs while working on Incidents and Service Requests.
• Identifying recurring Issues and fixing by carrying out Root Cause analysis.
• Identifying the gaps and suggesting corrections or enhancements.
• Writing functional specs and interacting with developer to develop the necessary changes
• To be good at domain specific configurations.
• To possess business process knowledge and guide business users
• To prepare detailed estimates, Unit Test documents in the given templates.
• To conduct peer review on the solutions, estimates and Testing.
• Training the end users and preparing end user training material.
• To plan the changes as per the releases and ensure that the schedule is honored by considering the KPIs and SLAs.
• To be proactive in identifying the potential issues and alert the Solution Owners in advance.

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